Privacy Policy
1. Introduction
At Knowledge IT (referred to as "KIT," “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you engage us for our networking consultancy, UniFi device installations, system setups, and related IT services.
2. Information We Collect
2.1 Personal Information
We may collect:
→ Name, email address, phone number, and physical contact information (including site addresses for installations).
→ Company name and business details.
→ Account credentials and authentication data (such as temporary administrative access for network configurations).
→ Communication preferences.
2.2 Technical & Service Data
→ To provide effective networking solutions, we may collect:
→ Site plans, floor plans, and physical infrastructure details necessary for heatmap assessments and cabling.
→ Network configuration data, IP addressing schemes, and hardware MAC addresses.
→ System performance data, diagnostics, and technical error reports.
→ Device information and network topology structures.
2.3 Client Network Data
If you engage us for ongoing network management or support via cloud portals (such as the UniFi SiteManager), we may process and view network performance metrics, connected device logs, and system alerts to ensure your infrastructure remains secure and operational.
3. How We Use Your Information
We use collected information for:
→ Service Provision: To design, install, configure, and troubleshoot your IT and networking infrastructure.
→ Account & Project Management: To manage your client profile, project timelines, and hardware warranties.
→ Customer Support: To respond to technical inquiries, support tickets, and maintenance requests.
→ Security: To detect, prevent, and address unauthorized access or technical vulnerabilities within your deployed network.
→ Legal Compliance: To comply with applicable Australian laws and regulations.
4. Data Storage & Security
→ Encryption in Transit: All digital data transmitted between your systems and our management portals is secured using industry-standard encryption (TLS/SSL).
→ Storage of Personal Information: Client details are stored securely in our database with strict access controls. We implement robust role-based access and network protections to safeguard your information against unauthorized access.
→ Hardware Privacy: We do not retain local access to your on-premise hardware (such as UniFi Dream Machines or Protect NVRs) unless explicitly granted for ongoing managed support.
5. Data Sharing and Disclosure
We do not sell your personal or network data. We may share data only in the following cases:
→ Service Providers: With trusted vendors who perform services on our behalf (e.g., cloud hosting providers, payment processors, or hardware distributors for warranty claims).
→ Legal Requirements: When legally required to do so by subpoena, court order, or law enforcement.
→ Business Transfers: If we merge, are acquired, or sell assets, but only if the new owner maintains equivalent data protection standards.
→ Consent: When you explicitly authorize us to share information with a third party (e.g., coordinating with your ISP or builder).
6. Data Retention Client & Project Data
Retained while you are an active client and for up to 7 years post-project completion for warranty, ongoing support, and compliance purposes.
→ Network Configurations & Backups: Retained only as long as we are contracted to support your network, unless otherwise requested.
→ Billing Information: Retained for 7 years for compliance with Australian tax laws.
7. Your Rights
You have the right to access, correct, or request the deletion of your personal data. Request a copy of your technical data and network configurations in a portable format. Restrict or object to our processing of your data. Withdraw consent for marketing communications or remote network management access.
8. International Transfers
While our primary data storage and operations are in the ACT, Australia, some data may be processed in other jurisdictions by our secure service providers (such as Ubiquiti's cloud portals). We ensure adequate safeguards are in place to protect your data during any such transfers.
9. Children’s Privacy
Our B2B and enterprise networking services are not intended for anyone under 16 years of age. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in our services or legal obligations. Updates will be posted on our website and communicated by email to active clients for material changes.
Contact Us for any questions regarding this Privacy Policy or your network data.
